Update Information

To add Affiliates to a company's Membership, please update the Membership information on the SIGIS website by:

1. Click the Login link at the top of the page and enter login information.
2. Click the Access IIAS forms or Access 90% Forms link on the right side of the page, a new window will open, select the Add Affiliate button on the top of the page.
3. Complete the required information and click the Save button.

A SIGIS Member may add as many Affiliates that are associated with the Primary/Legal Organization. If your company needs multiple roles (merchant, POS vendor, Acquirer, etc.) you can set those up by making the appropriate selection during setup. You will receive an email approving the request, if declined an explanation will be provided.

Please note that names displayed on the 90% Merchant and IIAS Merchant List are based on the DBA(s) listed on the approved certification or registration form.

If a company has DBAs and also does business under the Organization's Legal Name, the Organization's Legal Name must also be listed as a DBA on the certification or registration form. This will allow for the Organization's Legal Name to be listed as a SIGIS IIAS Certified or 90% Registered merchant.

To add an additional contact to a SIGIS Membership, the Primary Contact may follow the steps below:

1. Click the Login link at the top of the page and enter the login information.
2. In the Contacts section click Add New Contact.
3. Enter the contact's information and click the Save button.

NOTE: If five or more contacts are already active on your account the additional contacts will need to be added by the SIGIS Help Desk. The primary contact will need to send an email to help@sig-is.org requesting to add the new contact and provide the following information for the new contact:

Organization Name
Name
Title
Address
Phone Number(s)
Email

The SIGIS Members Area login information will be sent via email to the new contact. (Please remember to check your spam filter; the email will come from help@sig-is.org). This login information enables access to the SIGIS Member Area on the SIGIS website.

Contacts have the ability to update their own information (user name, email, address, phone), by logging into their account and clicking Edit in the Contact section of the My Account page. To add or inactivate a contact, please contact the Primary Contact on the account or the SIGIS Help Desk at help@sig-is.org or 925-855-3228 for assistance. For replacing a contact, the Primary contact should add the new contact first, then inactivate the old contact. For changing the Primary, Billing, or Legal contact flags or a contact name change, please contact the SIGIS Help Desk.         

If you would like to change your Members Area password, please take the following steps:

Log into the SIGIS acocunt and click Change Password on the My Account page.

If you are unable to log in:

1. Send an email to help@sig-is.org requesting a new password.
2. The helpdesk will assign a new password and send it to you within 1 business day.

The Organization's Legal name is the same Legal name that appears on the Federal Tax Identification documents for the Member’s Corporation, LLC, Sub-Chapter S and/or Sole Proprietorship. This is known as your Organization's Legal name.

The Member name with SIGIS must be the company’s Organization's Legal name. A Legal Organization may "Do Business As" (DBA) other company or trade names. A Member should not enroll each DBA as a separate Member in SIGIS.  A single membership is all that is required.

To correct or change the Organization's Legal name to correctly reflect the company’s legal corporate name, an amendment to the Membership Agreement must be made. To change the Organization’s Legal Name the follow the steps below:

1. Click the Login link at the top of the page and enter login information.
2. Under the Company Information section of the My Account page click the Edit link.
3. Update the Legal Name and click Update Company.
4. Complete and sign the Legal Agreement section and click Update Company.

NOTE: The Organization's Legal Name can only be updated by the primary contact on the account. For questions or additional steps please contact the SIGIS Help Desk at 925-855-3228 or help@sig-is.org.

If the physical location of your Primary Organization has changed, follow the steps below:

1. Click the Login link at the top of the page and enter login information.
2. Under the Company Information section of the My Account page, click the Edit link.
3. Update the address and click Update Company.

NOTE: The company address can only be updated by the Primary contact on the account. In addition, the address may need to be updated on your 90% registration or certification forms as well. For questions or additional steps please contact the SIGIS Help Desk at 925-855-3228 or help@sig-is.org.

Membership can only be transferred as a result of a business being sold from one company to another.  In most cases, it is recommended the new owner open a membership for themselves.  In some cases membership may be transferred following the instructions below.  Contact the SIGIS Help Desk to discuss the options.

Each party of the business transaction (Seller and Buyer) is responsible for implementing steps to complete the transfer of Membership in SIGIS.

Each party, the Buyer and the Seller, must sign a Transfer of Ownership form and then scan and email to the SIGIS Help Desk at help@sig-is.org  or fax the form to (925) 855-3229.

Please also include letter of instruction for removing any contacts from the account, i.e., seller, and additional contacts.