Update Information

  • How to change Members Area password

    If you would like to change your Members Area password, please take the following steps:

    1. Send an email to help@sig-is.org requesting a new password.

    2. The helpdesk will assign a new password and send it to you within 1 business day.


  • How to change or correct an Organization's Legal Name

    The Organization's Legal name is the same Legal name that appears on the Federal Tax Identification documents for the Member’s Corporation, LLC, Sub-Chapter S and/or Sole Proprietorship. This is known as your Organization's Legal name.

    The Member name with SIGIS must be the company’s Organization's Legal name. A Legal Organization may "Do Business As" (DBA) other company or trade names. A Member should not enroll each DBA as a separate Member in SIGIS.  A single membership is all that is required.

    To correct or change the Organization's Legal name to correctly reflect the company’s legal corporate name, an amendment to the Membership Agreement must be made.

    Please send a signed Letter of Instruction on corporate letterhead with the current name listed as the SIGIS Member and the correct legal corporate name.

    A new Membership Agreement must also be completed with the correct legal corporate name. Link to the form: Membership Agreement 

    Return the signed Letter of Instruction on corporate letterhead and the Signature Page (page 6 only) from the Membership Agreement to fax number (925) 239-2500.  Alternatively, the Letter and Signature Page may be scanned and returned by email to help@sig-is.org.


  • How to change the address of Primary/Legal Organization

    If the physical location of your Primary Organization has changed, an email must be sent to the SIGIS Help Desk at help@sig-is.org detailing the following:

    1. Organization's Legal Name
    2. Current Primary Contact's Name
    3. Current Primary Contact's Email Address
    4. Current Physical Address of Primary Organization

    New Physical Address of Primary Organization Requests to change addresses will be processed within 2 business days of receipt of email.


  • Transfer of ownership of a Primary Organization

    Membership can only be transferred as a result of a business being sold from one company to another.  In most cases, it is recommended the new owner open a membership for themselves.  In some cases membership may be transferred following the instructions below.  Contact the SIGIS Help Desk to discuss the options.

    Each party of the business transaction (Seller and Buyer) is responsible for implementing steps to complete the transfer of Membership in SIGIS.

    Each party, the Buyer and the Seller, must sign the attached Transfer of Ownership form and then scan and email to the SIGIS Help Desk at help@sig-is.org  or fax the form to (925) 239-2500.

    Please also include letter of instruction for removing any contacts from the account, i.e., seller, and additional contacts.


  • How to change contact information of a Primary Organization

    To change existing contact information on a SIGIS Membership, a Member must send an email to the SIGIS Help Desk at help@sig-is.org with the following information stated in the body of the email:

    1. Organization's Legal Name
    2. Current Primary Contact's Name
    3. Current Primary Contact's Email Address
    4. Information that needs to be added or updated

    Requests to change contact information will be processed within 2 business days of receipt of email.


  • Add an additional Membership contact

    To add an additional contact to a SIGIS Membership, the Primary Contact for the organization must submit a Help Desk ticket to help@sig-is.org stating the following:

    1. Organization's Legal Name (SIGIS Member name)
    2. Name (First, Last)
    3. Email address (this must be different than any other currently listed)
    4. Title
    5. Physical address
    6. Telephone Number
    7. Fax Number

    Once the contact has been added to the Membership, the new contact will be automatically emailed a user id and password  to the SIGIS Members Area.

    To change your Members Area password please submit a Help Desk ticket to help@sig-is.org

    The SIGIS Members Area login information will be sent via email to the new contact. (Please remember to check your spam filter; the email will come from help@sig-is.org.)

    This login information enables access to the SIGIS Member Area on the SIGIS website. This login information can also be used to access the Eligible Products List, which can be accessed within the SIGIS Member Area.


  • Add affiliates to an existing Membership

    To add Affiliates to a company’s Membership, please update the Membership information on the SIGIS website by:

    1. Go to the SIGIS website.

    2. Click the “Members Area” link and login.

    3. Click the “Certification & 90% Registration Forms” box on right hand side of page, a new window will open, select the “Add Affiliate” button on the top of the page.

    4. Complete the required information and click the “Save” button.

    A SIGIS Member may add as many Affiliates that are associated with the Primary/Legal Organization.  You will receive an email approving the request, if declined an explanation will be provided.

    Please note that names displayed on the IIAS Merchant List are based on the DBA(s) listed on the approved certification form.

    If a company has DBAs and also does business under the Organization's Legal Name, the Organization's Legal Name must also be listed as a DBA on the Certification form. This will allow for the Organization's Legal Name to be listed as a SIGIS IIAS Certified merchant.


  • How can a merchant combine 90% Registrations under one membership?

    Some members may have multiple memberships which qualify for combination to a single membership.  After contacting the Help Desk to confirm eligibility, please follow these steps to move the 90% Registration.

    1. Log in to the SIGIS Members Area under the old membership and copy down all required information from the 90% Registration form.
    2. Delete the locations under the old 90% form.
    3. Log in to the SIGIS Members Area under the new membership and create a new or update an existing 90% form utilizing the information you copied down from the old 90% form.

    Note:  It is critical that the deletion and addition happen on the same business day.  Failing to do so may cause transaction declines.  Once the 90% registration has been moved, Help Desk will work to inactivate the old membership.


  • How can a merchant combine Certifications under one membership?

    Some members may have multiple memberships which qualify for combination to a single membership.  After contacting the Help Desk to confirm eligibility, please follow these steps to move the IIS certification.

    1. Let Help Desk know which certifications need to be move.
    2. Help Desk will contact SIGIS IT to move the certifications with the old and new company information.
    3. SIGIS IT will move the certifications and confirm back to SIGIS Help Desk.

    Note:  Once the IIAS certification has been moved, Help Desk will work to inactivate the old membership.


  • When should a member complete an “Affiliate” request in the SIGIS system?

    Each member company selects a primary industry role when becoming a SIGIS member.  This role is used to control access to various processes in the SIGIS system.  Some companies may have multiple business units that have different roles and thus need to be able to access the SIGIS system in different roles.  If this is the case, please follow these steps.

    1. Log in to the Members Area
    2. Click the “Certification & 90% Registration Forms box” on the right hand side of the page, a new window will open.
    3. Click on the “Add Affiliate” Tab
    4. Complete the required information
    5. The completed form will be sent to the Help Desk for approval, upon approval access will be granted based on the new role.

    SIGIS supports the following roles:

    • Acquirer/Processor: Bank/processor that enables retailers to accept card payments
    • Issuer/Processor: Bank/processor that issues payment cards to consumers
    • Merchant/Retailer: A store/business that accepts card payments, i.e. a pharmacy
    • Payment Card Network: A company that process credit card transactions
    • Plan Administrator: A benefits providers who administers company insurance programs
    • Third Party Service Provider (TPS): A company that provides a point of sale software solutions to accept card payments. 

    Note:  This process should not be used to set up DBA Names, those should be specified on the actual 90% Registration or IIAS Certification form.


  • As a TPS, How do I update the TPS Merchant Certification contact email address?

    A TPS may update the contact email address for a certification in any status without changing other information on the form.  To do so, please follow these steps.

    1. Log in to the Members Area
    2. Select the “Certification & 90% Registration Forms box” on the right hand side of the page  a new window will open.
    3. Click on the “TPS Self Assessment” Tab
    4. Click on the “Online Form” link next to the certification you wish to update
    5. Scroll down to the “TPS Contact Email”, make the appropriate change and click the “Save Email” button.

    All new TPS Merchant approval requests will be routed to the new email address.


  • How can a TPS update an approved Certification that has approved merchants?

    TPS’s that wish to update a certification that has approved merchants should contact SIGIS at certification@sig-is.org.  The TPS will be asked to complete the “TPS Change Questionnaire” document.  Upon review, the TPS will instructed on required steps.  In some cases a simplified process may be available so as to not impact the approved merchants. Each situation will be evaluated based on the info provided in the TPS Change Questionnaire document.